At Yasanet SARL, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with a product, this Return Policy explains how you can return it and the conditions that apply.

1. Eligibility for Returns

You can return an item if the following conditions are met:

• The return request is made within 14 days from the date of delivery.
• The product is unused, in its original condition, and includes all original packaging, accessories, and documentation.
• The product is not listed as a non-returnable item (see Section 6).

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Send an email to [contact@yasanet.net] or call [ 212643932549] with your order ID, product details, and reason for the return.
2. Approval Process: Our customer service team will review your request and provide a Return Authorization Number (RAN) if eligible.
3. Return the Product: Ship the product back to us at the address provided, including the RAN on the package.

3. Return Shipping

• Customer Responsibility: The customer is responsible for the shipping costs associated with returning the product unless the return is due to a defect or error on our part.
• Shipping Method: We recommend using a trackable shipping method to ensure the safe return of the product. Yasanet SARL is not responsible for lost or damaged returns during transit.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your return. Refunds will be processed as follows:

• Approved Returns: A refund will be issued to your original payment method within 5–10 business days.
• Partial Refunds: In cases where the item shows signs of use or missing parts, a partial refund may be issued at our discretion.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please initiate a return as outlined above and place a new order for the desired item.

6. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products.
• Products marked as “final sale” or “non-returnable” at the time of purchase.
• Items that have been used, damaged, or altered after delivery.
• Products not in their original packaging or missing accessories and documentation.

7. Defective or Damaged Products

If you receive a defective or damaged product, please notify us within 48 hours of delivery. Provide photos and detailed information about the issue to help us resolve it quickly. We will arrange for a replacement, repair, or refund, as applicable.

8. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please:

• Check with your bank or credit card provider as it may take additional time for the refund to post.
• Contact us at [Insert Contact Email] for further assistance.

9. Contact Us

For questions or assistance with your return, please reach out to:

Yasanet SARL
Email: [contact@yasanet.net]
Phone: [ 212643932549]
Address: [Insert Company Address]

We value your business and will do our best to make the return process as smooth as possible.