At Yasanet SARL, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. This Refund Policy outlines the conditions and processes for refunds and returns.

1. Returns Eligibility

To be eligible for a return or refund, the following conditions must be met:

• The product must be unused and in the same condition as when you received it.
• The product must be returned in its original packaging, with all accessories, manuals, and tags intact.
• A valid proof of purchase (receipt or order confirmation) must be provided.
• The return request must be made within 14 days of receiving the product.

Note: Certain products, such as perishable goods, digital downloads, or custom-made items, may not be eligible for a refund. Please refer to the product description for specific return restrictions.

2. Non-Refundable Items

The following items are non-refundable:

• Products marked as “final sale.”
• Gift cards or promotional items.
• Products damaged due to improper handling, misuse, or negligence.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Original Payment Method: Refunds will be issued back to your original payment method (e.g., credit card, bank transfer).
• Processing Time: Refunds typically take 5–10 business days to reflect in your account, depending on your payment provider.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. How to Request a Return or Refund

To request a return or refund, follow these steps:

1. Contact us at [contact@yasanet.net] or [212643932549] with your order details.
2. Our team will provide you with instructions and a return shipping address.
3. Pack the product securely and ship it to the provided address.

Important: You are responsible for return shipping costs unless the product is defective or the wrong item was sent. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Defective or Damaged Products

If you receive a defective or damaged product, please notify us within 48 hours of delivery by contacting us at [Insert Contact Email]. Provide photos of the damage and your order details to expedite the resolution process.

We will offer one of the following resolutions based on the situation:

• A replacement of the defective product.
• A full or partial refund.

6. Order Cancellations

Orders can only be canceled before they are shipped. Once an order has been shipped, it falls under our return policy. To cancel your order, please contact us as soon as possible at [Insert Contact Email] or [Insert Phone Number].

7. Contact Us

If you have any questions or concerns about our Refund Policy, feel free to reach out to us at:

Yasanet SARL
Email: [contact@yasanet.net]
Phone: [212643932549]